Thankfully for the couple, they confirmed their wedding is still planned for Thursday.
Michael Hohl and his fiancé, Amber Maxwell, were on their way to Costa Rica to celebrate their wedding, they were flying United Airlines from Salt Lake City and had a layover at George Bush International Airport.
Hohl said he and Maxwell had seats in row 24, but when they arrived, they saw a man sleeping in their assigned seats. United also said the couple upgraded to seats they didn't purchase. "We got to the gate and asked why, and they said because we were in the wrong seat and being disruptive".
When the flight attendant asked the soon-to-be-newlyweds for their ticket to see if they were supposed to be sitting there, Hohl told them that they were not, but asked if they could upgrade their seats.
The airline said the 69-year-old man, identified as Dr. David Dao, had been asked to give up his seat on an overbooked flight from Chicago to Louisville in the U.S. state of Kentucky, but he refused to cooperate.
"We're disappointed anytime a customer has an experience that doesn't measure up to their expectations".
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Before delving into financials, he emphasized the airline's new policies: Crew traveling on the aircraft must be booked at least one hour before departure, he said, and United will not ask law enforcement to remove passengers from flights unless it's a matter of safety and security.
An engaged couple on board a United Air flight to Costa Rica were removed over the weekend.
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Shortly before Flight 1737 was scheduled to take off, a crew member asked the pair to get off the plane. Munoz repeated his apology Tuesday to Dao, other passengers on the flight and the rest of the airline's customers.
The incident came less than a week after a passenger forcibly was removed from a United flight in Chicago, sparking public outrage and causing the company's stock to take a massive hit. But the couple told KUTV the airline made "inconsistent promises about hotels and transportation to hotels", and that they did not plan to fly United again.
Hohl said the couple complied, after asking for and being declined an upgrade, but the couple's version of events differs somewhat from the airline's.