The passenger who was violently dragged from his seat on a United Airlines flight from Chicago's O'Hare International Airport signalled on Wednesday (12 April) that he will pursue legal action against the airline or the city of Chicago.
In a leaked email distributed to employees following the incident, United CEO Oscar Munoz did not apologise to Dao, but instead said that he "refused to comply with crew member instructions" and "defied" security. He says federal guidelines requiring rest for crew made it necessary to get them on the flight to Louisville.
United had fully booked the flight but needed to provide seats for four airline employees who needed to get to Louisville for work.
The chief executive also went back on his initial classification of Dao as a disruptive passenger and said he wasn't at fault for the breakdown.
An officer tells Dao that they will be forced to drag him off the plane.
"That is not who our family at United is", Munoz said.
The personnel files of the Aviation Department police who removed Dao from the plane. Lawyers told ABC News that the passenger, 69-year-old David Dao, is at a Chicago hospital being treated for his injuries.
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In an Oval Office interview with the Wall Street Journal, Trump suggested that this kind of incident could be avoided in the future if carriers remove the upper limits on vouchers they offer passengers in return for giving up their seats.
On Thursday, the Chicago's aviation commissioner is expected to address a city council committee about the incident.
"The aviation security officer in question is on paid administrative duty pending an investigation", a spokesman for the Chicago Department of Aviation said Tuesday.
When no one volunteered, the airline generated a list of four names to be removed from the flight and be re-accommodated, according to the airline's contract of carriage.
A group of 21 senators on Tuesday sent a letter to Munoz announcing plans to examine the incident, while New Jersey governor Chris Christie called for the US Department of Transportation to suspend airlines from overbooking flights pending a review. Many responded with outrage over perceived ethnic bias against the passenger and some called for a boycott of the US -based airline.
She said the airline was unable to get him home until after 2 p.m. the next day.
Some U.S. lawmakers called for new rules that could make it more hard for airlines to overbook flights as a tool for increasing revenue.